Sistema de Autorregulación Órganos de Control
Self-Regulation System Control Bodies
Complaint Procedure (Jury)
Any person with a legitimate interest in proceeding against a specific activity in breach of the Code, can issue the complaint through the self-regulation system, directly addressing it to the Jury of the Association for Self-Regulation of Commercial Communications (Jury of Autocontrol).
For further information with regard to the minimal formal requirements the complaint must comply with consult Article 32.2 Complaint Procedure.
See below a graphic representation, within the complaint procedure, of the resolution stage carried out before the Jury of the Association for Self-Regulation of Commercial Communications (Jury of Autocontrol). It is only applicable to:
(i) the complaints issued by the Surveillance Unit or a laboratory where no mediation agreement has been reached (prior stage before the Code of Practice Committee), and
(ii) complaints issued by a third party not subject to the Code.
The Jury of Autocontrol shall resolve the complaints received according to its rules of procedure.
You may check the procedures to follow in the website of AutoControl.